Over the course of numerous Red Team engagements MDSec has often gained privileged access to a target’s ServiceNow instance. This has, in turn, facilitated a variety of compromise actions across the enterprise, against key systems and users. Moreover, such access has allowed a form of persistence into the environment. These activities have all been achieved through leveraging ServiceNow itself. Applications and environments such as ServiceNow provide what can be described as the holy grail of functionality, as this blog post will detail.